CorporateCalling.com Frequently Asked Questions
Conference Call Service : Looking for an international long distance conference call provider? CorporateCalling makes international conference call services easy and affordable.
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General:
About How It Works:
About Rates & Billing:
About Signup:
About Your Account:
General
What is CorporateCalling.com?
CorporateCalling.com is an advanced international calling card that enables users to place international phone calls from virtually anywhere in the world. More and more businesses are cutting international phone bills up to 90% by using our global calling services for their offices and travel.
With the Corporate Calling program there's never a monthly bill or statement. You prepay for calling time; Corporate Calling automatically deducts the proper amount from your balance for each completed call.
Why should I use CorporateCalling.com? Here are a few of the many benefits:
- Calls are almost always cheaper than traditional long distance calls.
- They are also cheaper than what your local phone company offers.
- They cost less than collect calls and operator assisted calls.
- They help you plan, budget and track monthly long distance calling costs.
- We also offer local access numbers, so you can bypass hotel and educational institution phone systems for additional savings.
- There are no monthly bills or commitments, and no detailed statements. Simply pay in advance and track changes to the prepaid balance as you make calls.
How do I contact CorporateCalling.com?
Fill out the support request form, and a customer service representative will help you. Or call Corporate Calling at 1-800-694-0137.
How can Corporate Calling reduce my international long distance bills by up to 90%?
Make low-cost long distance calls from anywhere in the world to save 70-90% on domestic or overseas calls, and even on inbound calls that originate overseas. The savings and convenience are even greater for international calling. View our rates page for a good comparison.
Is it safe to buy cards online?
Yes! Our purchasing pages reside on a secure server so you can purchase any card, anytime with complete confidence.
What are Corporate Calling features and benefits?
- Access CorporateCalling.com any time, from any phone in 50 countries around the world.
- Account details, customized bills and Daily Call Records available online, 24/7
- Pinless and Speed Dialing
- No sign-up or monthly maintenance fees
- No account cancellation fee
- No hidden taxes
- Rechargeable 24 hours a day
- For more convenience and savings, can be used with other great Business Solution cards
Do connections have a clear sound quality?
Corporate Calling.com uses the latest digital routing and conference switching equipment. We use full fiber-optic cabling throughout the network, providing callers the finest quality service currently available. We constantly upgrade our system to maintain technical superiority. Every switch has 100% digital ISDN circuits.
Can I keep my current long-distance carrier?
Yes. Keep your long distance company and use Corporate Calling.com to make a long distance call, an international call or global call when away from your own phone.
Can I use any phone to take advantage these low international rates?
Yes, in fact many of our top clients use a variety of phones. Business telephones, cell phones, VOIP, are all compatible with CorporateCalling.com.
How do I report a technical problem?
Send an email about the problem to our technical department at support@CorporateCalling.com. They can then understand exactly what the problem is, quickly resolve it to your satisfaction, and track it if necessary.
What is My Account?
My Account is a quick and easy way to review your account settings or preferences, and update them, whenever necessary.
How It Works
How do I make a call?
Dialing Instructions
- Dial LOCAL access number, or Toll-Free access number.
- At the prompt, enter your PIN number, or skip this step with Pinless Dialing. Setup in your "My Account."
- Dial your destination number, or use Speed Dial (see below)
- Using Speed Dial
Just dial "Speed Dial Number" then "#" instead. For example: To dial your entry in number 3, just press 3#.
Our system will automatically dial the stored number for you ! (You must first setup speed dial numbers in your "My Account.")
Always enter destination numbers as if you were dialing from USA
- For Calls within or to USA, Canada or Caribbean
Dial the 1 + area code + phone number
Example: 1 + 312 + 555 + 1212
- For International Calls
Dial 011 + country code + city code + phone number
Example: 011 + 91 + 55 + 8888888
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What is Pinless dialing?
Pinless dialing allows you to use your calling card without entering your pin number. Go to My Account and register up to six "originating" numbers such as your home, cell, or office. The system will automatically enter your PIN every time you call from one of those numbers.
What is speed dial?
Speed dial enables you to store up to 20 frequently called phone numbers and call them with the touch of two keys.
Just log into CORPORATECALLING.COM My Account and enter the number in the appropriate section. Then to place a call enter the "Speed Dial Number", followed by "#", when prompted for your destination number.
How do I find a country code?
You may lookup any particular country code in our directory. Click here to view.
Can I use Corporate Calling from my hotel room?
Yes, just dial an international toll-free access numbers and follow the prompts. Check the CorporateCalling.com to make sure there is a toll-free number in that country.
Rates & Billing
How low are CorporateCalling.com rates?
CorporateCalling.com offers the lowest rates available anywhere for international connections. Customers typically reduce costs between 70% and 90% on international phone bills by using CorporateCalling.com instead of local providers, hotels, cell phones, and other calling card services. View rates and see the difference.
What billing increments do you use?
We bill in one-minute increments, starting when the call is connected.
Do calling rates change depending on the time of day?
No. Corporate Calling uses one rate, so you can save around the clock.
Are there any monthly fees?
There are no monthly fees.
How can I pay for Corporate Calling?
We accept AMEX, VISA, Mastercard and Discover credit cards.
What if my balance runs low during a call?
You will hear a message prompt that tells you how many minutes remain in your Corporate Calling balance. Just log into http://www.corporatecalling.com to recharge your account.
If
I run out of money how do I recharge my account?
Just log in, enter the recharge amount,
and we will update your balance instantly.
How can I cancel my account?
You can cancel your account any time. Use the remaining balance on your account, or email our support team for other options.
How can I get billing information?
Complete billing information is available on your My Account page.
Signup
How do I sign up?
Simply complete the sign up form. Your account will be activated and user
instructions will be e-mailed to you.
Are there any sign
up fees?
There are no sign up fees.
Will my credit card be charged when I sign up?
Yes, CorporateCalling.com is a prepaid service. You will be asked to select the amount that you which to add to your prepaid conferencing account. As you make calls, the charges for them will be deducted from this amount. You may recharge your account at any time, at any balance. If you make a high volume of calls, please call us directly to talk about other billing options.
My Account
How do I create My Account?
You can create your personalized account in My Account.
If you are a new customer create your account here. Returning customers who haven't set up an account yet can click here.
How long will it take to set up an account?
Your account will be available to use immediately upon approval. New customer approvals occur between the hours of 8:30 AM and 1:00 AM CST.
How will I receive my account information?
You will receive all new account information and dialing instructions via e-mail immediately after we process your order.
How do I modify my account?
Log into "My Account" and use the "Edit My Account" link on the left side.
Will I have to wait for a plastic card?
No. As soon as you receive your new account information by email and receive a verification call from Customer Service, you may begin using the service.
What if I forget my password or username?
Enter your e-mail address in Forgot Password page and we'll send you an e-mail message with your password and/or username.
How can I change my password?
You can change your password on the My Account page.
Click the Edit My Account link on the right side and change your password or any other information as needed.
What if I change my email address?
Your e-mail address is your unique identifier for login and user verifications. As long as your e-mail address remains the same, you don't have to wait for a call-back verification process.
If you change your e-mail address we have to call you again for verification purposes, the next time you purchase a card. No more verification calls will be necessary as long as your email stays the same.
What if I registered but did not receive an email confirmation?
You should receive confirmation at your registered e-mail address within six hours of registering.
If you don't get your confirmation e-mail within six hours:
- Make sure you entered your e-mail address correctly.
- If the address is correct but you still haven't received a confirmation e-mail, request it again here.
- After following these steps, if you still don't receive your confirmation e-mail, please contact your e-mail provider.
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